Our rental rates include several essential features:

• Unlimited mileage - Drive anywhere in Ontario without extra charges
• Basic insurance - Third-party liability coverage as required by law
• 24/7 roadside assistance - Help available whenever you need it
• Vehicle maintenance - All cars are serviced and inspected regularly

Optional extras available at additional cost include GPS navigation, child safety seats, additional drivers, extended insurance coverage, and airport delivery/pickup. Fuel is not included - you return the vehicle with the same fuel level as when you picked it up.

Within Canada: You can drive throughout Ontario and to other Canadian provinces without restrictions. Just inform us of your travel plans when booking.

Cross-border to USA: Trips to the United States require advance authorization. You must notify us at least 48 hours before your trip. Additional documentation is needed:

• Cross-border insurance coverage (available for purchase)
• Written permission letter from Gihixo
• Valid passport for border crossing

A cross-border fee applies, and certain vehicle types may not be eligible for US travel. Most standard cars and SUVs are approved for cross-border trips with proper authorization and insurance.

In case of breakdown: Contact our 24/7 roadside assistance at +1 437 819 5672. We provide towing, battery service, tire changes, and lockout assistance at no extra charge. A replacement vehicle will be arranged if needed.

In case of accident:

• Ensure everyone's safety first
• Call emergency services (911) if anyone is injured
• Contact police to file an accident report
• Take photos of damage and exchange information with other parties
• Call us immediately at +1 437 819 5672

Your insurance coverage will handle damages according to your policy terms. We assist with all paperwork and claims processing. Never admit fault at the scene.

We offer flexible cancellation terms:

Free cancellation: Cancel or modify your booking up to 24 hours before pickup time at no charge. Full refund of any prepayment.

Late cancellation: Cancellations within 24 hours of pickup incur a fee equal to one day's rental rate.

No-show: If you don't pick up the vehicle and don't cancel, the full booking amount is non-refundable.

Modifications: Changes to dates, vehicle type, or pickup location can be made free of charge up to 24 hours before pickup, subject to availability. Contact us at [email protected] or +1 437 819 5672 to modify your reservation.